Expeditors ensure that customer service delivery is of a uniform and high standard. Guest concerns, questions and / or complaints are addressed immediately; Expeditors bring all guest issues to the Camp / Base / General Manager’s attention and remain in close contact during resolution and follow up.
All employees are responsible for the protection and proper use of Gold Rush Equipment, fostering a culture of safety through promoting the application of associated Personal Protection Equipment Requirements.
All employees are responsible for ensuring quality standards and maintaining a superior working environment. Employees are encouraged to present suggestions for enhancing the safety of fellow Team Members, Guests, and Dogs, or ideas for streamlining procedures. Employees will assist in maintaining all necessary external (customer, vendor, and trade) relationships, consistent with the objectives, operating philosophy and desired image of Gold Rush Dog Tours, LLC.
Expeditors ensure that wasted and non-productive time is eliminated, continually identifying areas to improve service, performance, and dog-related objectives. Maintaining a positive attitude and dedication to productivity, Expeditors accomplish assigned work and make decisions in a timely manner.
While guests are departing, all present and available employees acknowledge departing / arriving Guests by waving. The Expeditor Team works closely with the Camp Manager and TEMSCO Dispatch in coordinating the daily camp / dog operations. The Expeditor assists in general ground duties as assigned by the Camp, Office, and General Manager.
Gold Rush Crew 