Summer Camp Guides ensure that customer service delivery is of a uniform and high standard. Guest concerns, questions and / or complaints are addressed immediately; Summer Camp Guides bring all guest issues to the Tour Musher and / or Manager’s attention and remain in close contact during resolution and follow up.
All employees are responsible for the protection and proper use of Gold Rush equipment and foster a culture of safety promoting the application of associated Personal Protection Equipment Requirements.
All employees are responsible for ensuring quality standards and maintaining a superior working environment. Employees are encouraged to present suggestions for enhancing the safety of fellow Team Members, Guests, and Dogs, or ideas for streamlining procedures. Employees will assist in maintaining all necessary external (customer, vendor, and trade) relationships, consistent with the objectives, operating philosophy and desired image of Gold Rush Dog Tours, LLC.
Summer Camp Guides ensure that wasted and non-productive time is eliminated, continually identifying areas to improve service and performance. Maintaining a positive attitude and dedication to productivity, Summer Camp Guides accomplish assigned work and make decisions in a timely manner.
While guests are departing, all present and available employees acknowledge departing Guests by waving to exiting vehicles.
Summer Camp Guides work closely with the Camp Manager in greeting and thanking Guests. Summer Camp Guides transport guests from the cruise ship docks to dog camp while giving an informed tour. Summer Camp Guides maintain Guest Supplies and issue gloves and ponchos to Guests as requested.
Gold Rush Crew 